Frequently Asked Questions

Most of our products have a minimum order quantity of just 100 units, making it accessible for startups and small businesses. Some specialty items like rigid boxes may have a minimum of 250 units. Check individual product pages for specific MOQ requirements.

Our standard turnaround time is 7-10 business days from design approval. Rush orders are available with 5-7 day production for an additional fee. Complex custom designs or specialty finishes may require 10-14 days.

Yes! We offer sample kits that showcase our most popular packaging options, materials, and finishes. You can order a sample kit for free with your first order, or purchase one separately. We also provide physical samples of your custom design for approval before full production.

You can request a quote through our website, email us directly at info@briskpackaging.com, or call our sales team. Our process: 1) Submit specifications 2) Receive quote within 24 hours 3) Approve design mockup 4) Confirm order 5) Receive tracking once shipped.

Pricing depends on several factors: box size, material type, printing complexity, finish options, quantity ordered, and turnaround time. Larger quantities typically result in lower per-unit costs. Request a custom quote for accurate pricing based on your specific requirements.

Yes! We offer tiered pricing based on quantity. The more you order, the lower your per-unit cost. Recurring orders and long-term partnerships can qualify for additional discounts. Contact our sales team to discuss volume pricing for your specific needs.

No hidden fees! Our quotes include all production costs. Setup fees may apply for new designs or specialty die-cuts. Shipping is free for standard delivery to the USA, Canada, UK, and Australia. Rush production and expedited shipping are available for additional fees.

We accept major credit cards, PayPal, wire transfers, and ACH payments. For established business customers, we offer net-30 payment terms after credit approval. A 50% deposit is typically required for first-time orders.

Yes! We offer free design assistance with every order. Our in-house design team can help create your packaging from scratch, refine your existing designs, or adapt your brand assets to packaging formats. We provide unlimited revisions until you're satisfied.

We accept AI, PDF, EPS, PSD, and high-resolution PNG/JPG files. Vector formats (AI, PDF, EPS) are preferred for the best print quality. If you don't have print-ready files, our design team can work with your logo and brand guidelines to create the perfect design.

Absolutely! We provide detailed 3D mockups and digital proofs of your packaging design before production begins. You can request unlimited revisions to ensure everything is perfect. Physical samples can also be produced for final approval.

Yes! We use Pantone color matching to ensure your packaging matches your brand colors precisely. Provide your Pantone color codes or brand guidelines, and we'll match them exactly. We also offer color proofs for your approval before full production.

Yes! We offer free shipping to the USA, Canada, UK, and Australia. We also ship to other countries worldwide with competitive international shipping rates. Delivery times vary by location but typically range from 5-14 business days after production.

Orders are shipped via reliable carriers (FedEx, UPS, DHL) with full tracking information. Large orders may ship on pallets via freight. You'll receive tracking details as soon as your order ships, and our team monitors delivery to ensure safe arrival.

We take great care in packaging your order, but if damage occurs during shipping, we'll make it right. Contact us within 48 hours of delivery with photos of the damage. We'll either replace the damaged items or provide a credit for your next order.

Yes! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through the carrier's website. Our customer service team is also available to provide updates on your order status.

We offer a wide range of sustainable materials including corrugated cardboard, kraft paper, rigid board, coated stock, and specialty papers. Each material has different properties suited for various products. Our team can recommend the best material for your specific needs.

Yes! All our packaging materials are recyclable and sustainably sourced. We offer 100% biodegradable options, FSC-certified papers, and materials made from recycled content. We're committed to providing environmentally responsible packaging solutions.

We offer full-color CMYK printing, Pantone color matching, matte and gloss lamination, spot UV, foil stamping, embossing, debossing, and more. Special finishes like soft-touch coating, holographic effects, and die-cut windows are also available.

Our boxes are designed to protect your products during shipping and handling. We use appropriate materials and construction based on your product's weight and fragility. Corrugated boxes offer excellent strength, while rigid boxes provide premium protection for high-value items.