Return Policy

1. Overview

Because all orders at Brisk Packaging are custom-manufactured to your specifications, our return policy differs from standard retail returns. We stand behind the quality of our work and will make it right if we have made an error or if your order arrives damaged.

Please review this policy carefully before placing your order. If you have any questions, do not hesitate to contact our support team prior to ordering.

2. Standard Return Window

If you wish to apply for a return or refund, the request must be submitted within 7 days of receiving your shipment. Items must arrive at our facility unopened and undamaged to qualify for consideration.

• Return requests must be submitted within 7 days of delivery
• Returned items must be unopened and in original condition
• The entire order must be returned within 7 working days of approval
• Documentation and photographs must accompany the return

3. Damaged, Missing, or Incorrect Items (DOA)

Any claim for damaged, missing, or incorrect items must be reported to us within 3 working days of receiving your order. This deadline is critical to preserving your claim eligibility.

To file a claim, please contact our support team with the following:

• Your order number and contact information
• Clear photographs of the damaged or incorrect items
• Photographs of the outer packaging and shipping labels
• A description of the issue

Claims submitted after the 3-working-day window may not be eligible for resolution. We strongly encourage you to inspect your order upon arrival.

4. Company Error Resolution

If Brisk Packaging is responsible for an error in your order — such as incorrect printing, wrong specifications, or a manufacturing defect — we will provide a free reprint of the product at no additional cost to you.

In cases where a monetary refund is issued due to a company error, the refund will be credited to your original payment method within a reasonable timeframe after approval.

5. Customer Error Returns

If a return is requested due to a customer error — such as an incorrect design file, wrong dimensions, or a change of mind after production — the following conditions apply:

• Return shipping costs are the customer's responsibility
• Setup and processing fees will be deducted from any refund amount
• Original shipping costs are non-refundable
• Custom-printed items may have limited or no refund eligibility

6. Return Shipping Costs

Unless the return is due to a verified error on our part, the cost of returning items to our facility is the responsibility of the customer. We recommend using a trackable shipping service for all returns, as we cannot be held responsible for items lost in transit.

7. Refund Processing

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are automatically credited to your original payment method within a certain timeframe, depending on your bank or card issuer.

• Refunds are processed to the original payment method
• Processing times vary by bank (typically 5–10 business days)
• You will receive an email confirmation once the refund is issued

8. Non-Returnable Items

Due to the custom nature of our products, the following items are generally not eligible for return or refund:

• Orders where approved artwork or proofs were confirmed by the customer
• Items that have been used, opened, or altered
• Returns requested after the 7-day window has passed
• Damage claims submitted after 3 working days of delivery

9. Contact Us

If you have questions about our return policy or need to initiate a claim, please reach out to our team: